In an effort to provide the best possible support and to address the needs and requests of our customers, we have created optional priority paid support plans.
We want to ensure that our customers have just the right support option
they need and are able to have access to it when they need it. If you
need to know that you are going to be able to get the level of attention you
require on a priority basis because your project is important and you need
to control your costs, then the ability to budget for something like our
PriorityONE Support subscription is perfect for you. Here are the ways
to get the priority help you need from ExceleTel.
Our PriorityONE Support option guarantees that you will be placed at the top of our priority list. Minor version updates are free of charge and you are granted a 20% discount on edition upgrades and major version updates for the term of your plan. You will be placed on a list giving you access to restricted portions of the web site and receive priority emails. You receive a separate code to be placed in a PriorityONE status in our phone system and emails from you are flagged as PriorityONE premium status. Subscribing to PriorityONE Support also allows you to budget your expenses for a project, no more surprises! Please click on the above link in the heading for this paragraph to get more information about how to get faster, more customized support.
ExceleTel's unique JumpStart program provides a one on one consultation
with a support engineer to get you started quickly. For a small
one-time fee, you can save yourself a lot of
reading and clicking and get an ExceleTel support engineer to guide you
through the basics of using TeleTools, TeleScope, and your telephony
device(s). Especially if you
are limited on time and/or money, ExceleTel can save you a lot of both and, along
the way, save you some headaches. JumpStart can assist you in your
evaluation, and provide you the convenience of a simple, affordable and budgetable item for your project. Find out more information about JumpStart and
how it can help you by clicking the above link in the heading for this
Do you need more than just traditional technical support? ExceleTel has been at the forefront of TAPI software development for well over 10 years. Our experience in the development tools business with TeleTools has exposed us to a very wide range of telephony applications, telephony platforms, and perhaps most importantly, the wide and sometimes very frustrating range of telephony issues that you too may experience.
If you need help with things like computer telephony systems design, research on a specific TAPI device or function, or just want us on your team for ad-hoc queries, then our Consulting Services can help. If you are short on in-house resources or just want to hire experts who can save you time in coding your application, then you need our Development Services. Just click on the appropriate hyperlink to be taken to more information about how these services can benefit you.
We have helped developers all over the world navigate their telephony projects from concept to successful deployment. Contact us today and perhaps we can help you too!